Effective Date: May 24, 2025

At ReliefThrive.com, protecting your privacy on mobile platforms is fundamental to us. This Mobile Privacy Policy explains how we collect, use, secure, and manage personal data when you access our services through mobile devices such as smartphones, tablets, or other wireless devices. Your use of ReliefThrive.com via mobile indicates your consent to this policy.

1. Collection of Personal Information via Mobile Devices

When you access ReliefThrive.com using a mobile device, we may collect certain Personal Information to provide and improve our services. This information includes, but is not limited to:

  • Your first and last name

  • Email address

  • Mobile phone number

  • Location data when permitted by you

  • Device-specific identifiers such as device ID, operating system version, and browser type

  • Any additional data you provide while filling out forms or requesting assistance

Collecting this data allows us to tailor our service delivery and ensure a smooth mobile user experience.

2. Use of Location Data

With your explicit permission, ReliefThrive.com may collect approximate or precise location information from your mobile device. This data helps us:

  • Provide localized stimulus aid and financial assistance options

  • Offer relevant updates and notifications specific to your geographic area

  • Improve the accuracy and effectiveness of our program eligibility tools

You always retain control and can revoke location permissions via your device settings at any time.

3. Mobile Messaging Program and Consent

If you choose to participate in our mobile messaging program, you agree to receive SMS or text messages regarding updates, eligibility alerts, and program information. Details include:

  • You may receive up to 5 messages per month.

  • Standard message and data rates may apply according to your mobile carrier.

  • To get help, text HELP or contact us at info@ReliefThrive.com or (888) 511-5607.

  • You can opt out any time by texting STOP, QUIT, END, CANCEL, or UNSUBSCRIBE, which will immediately halt messages.

  • We strictly do not share or sell your mobile information to third parties for marketing or any other purposes.

4. Permissions and Controls on Mobile Devices

ReliefThrive.com respects your control over mobile permissions. When our services require access to certain mobile features (e.g., camera for document uploads, location services), we will explicitly request your permission first. You can manage or revoke these permissions anytime within your device settings without impacting your ability to use core website functions.

5. Data Security on Mobile Platforms

We employ strong security measures tailored for mobile environments to protect your Personal Information. These include:

  • Encryption of data transmissions between your mobile device and our servers using SSL/TLS protocols

  • Secure storage of mobile-related data with restricted access controls

  • Regular security assessments focused on mobile vulnerabilities

  • Immediate action to address any identified security threats impacting mobile users

6. Use of Cookies and Similar Mobile Technologies

ReliefThrive.com uses cookies, local storage, and other tracking technologies optimized for mobile browsers and apps. These tools help us:

  • Remember your preferences and session information

  • Analyze mobile traffic and user behavior to improve the mobile experience

  • Detect fraudulent activities or unauthorized access attempts

You can control cookies through your mobile browser settings; however, disabling cookies may limit some features.

7. Third-Party Mobile Services

To deliver and enhance our mobile offerings, we may work with trusted third-party service providers who support functionalities such as messaging delivery, analytics, and security monitoring. These vendors have access only to the information necessary to perform their tasks and are contractually obligated to maintain confidentiality and comply with our privacy standards.

8. Retention of Mobile Data

Personal Information collected via mobile devices is retained only as long as necessary to fulfill the purposes described in this policy or as required by law. After this period, we securely delete or anonymize your data. Mobile logs, message history, and location data are handled with particular care to ensure timely removal once no longer needed.

9. Children and Mobile Access

Our mobile services are not designed for or directed to individuals under the age of 18. We do not knowingly collect or solicit Personal Information from minors using mobile devices. If we discover data collected from a child under 18, we will promptly delete it from our systems.

10. User Rights on Mobile Data

You have specific rights concerning your Personal Information collected via mobile devices, including:

  • Accessing and obtaining copies of your data

  • Correcting or updating inaccurate information

  • Restricting the use of certain data types

  • Requesting the deletion of your Personal Information, subject to legal requirements or legitimate business needs

To exercise these rights, please contact us at info@ReliefThrive.com or call (888) 511-5607.

11. Updates to Mobile Privacy Practices

ReliefThrive.com may periodically update this Mobile Privacy Policy to reflect changes in legal requirements, technology, or our business practices. We will notify mobile users of significant changes via the website or messaging channels. Continued use of our mobile services after updates signifies acceptance of the revised terms.

12. Contact Information for Mobile Privacy Concerns

If you have any questions, concerns, or requests regarding your mobile privacy or this Mobile Privacy Policy, please contact us promptly:

ReliefThrive.com
2710 Alpine Blvd Ste K PMB 10115
Alpine, CA 91901
Phone: (888) 511-5607
Email: info@ReliefThrive.com

Your trust is critical to us, and we are committed to addressing your privacy inquiries swiftly and thoroughly.